Frequently Asked Questions

The NDIS is an Australian Government scheme that funds reasonable and necessary costs for people with disability.

Find out more about the NDIS

If you meet the following criteria, you may be eligible to become an NDIS participant:

  • Age: under 65 years.
  • Residency: live in Australia and be an Australian citizen or have paperwork letting you live here permanently.
  • Disability: your disability is permanent, or you need early intervention to reduce the future need for support.

If you have an NDIS plan, you are entitled to pay for any ‘reasonable and necessary’ supports that will help you to reach your goals. There are fifteen support categories that you can receive support for under an NDIS plan.

At LiveBig, we offer support under two categories – Improved Health & Wellbeing and Improved Daily Living.

The NDIS Price Guide is a document that specifies limits that service providers are allowed to charge NDIS participants. This ensures that you are getting the best value from your plan.

These prices are reviewed annually and published on the NDIS website on 1 July.

You can access the current NDIS Price Guide here

No, you must use your funds within the timeline of your NDIS plan and work with providers to maximise the value of your supports budget.

Yes, we provide our services to people of all ages with disability.

LiveBig is a specialist allied health and assessment services provider for people with disability, including those on an NDIS plan. Our goal is to simplify the process of accessing your support services, at home and in the community.

Whether you need help with health and wellbeing, mental health, communication, increased mobility, increased community participation or just daily life, we have you covered.

Contact us today to discover how LiveBig can help meet your NDIS goals.

We aim to always be transparent on timing and whether we can provide services in your area. To find out if we offer services in your area, contact us here.

We regularly update our immediate appointments page with services you can book now. Please visit our page for the latest updates and contact us if you would like to make a booking.

Click here for immediate appointments

If you have plan managed funding, we can provide you with an invoice or your plan manager can provide you with a summary of charges.

Services are performed at your home or in a community venue, whatever suits you best. Charge for travel time of up to 30 minutes is as per the NDIS Price Guide.

Once your services start, we ensure that we regularly check in and that you are happy with your service and achieving your goals.

Referring a person with disability to LiveBig is easy. Call us on 1300 390 222, complete the contact form. Someone from LiveBig will contact you within 24 hours of receiving your enquiry (or the next business day).

From there, we will send through a service agreement for approval. Once this is approved, we match our new client with one of our allied health specialists and services commence.

Services are charged as per the NDIS Price Guide

Please refer to the NDIS operational guidelines

If you are preparing for an NDIS planning meeting, you may need to get an assessment of your disability and provide evidence. 

We offer a range of assessments for psychology, occupational therapy, exercise physiology, speech pathology and physiotherapy.

When you contact us or are referred to us for an assessment, we will contact you within 24 hours (or the next business day) and organise an appointment for you to meet with one of our specialist allied health professionals.

This assessment can be conducted at your home or in a community venue, whatever suits you best. Charge for travel time of up to 30 minutes is as per the NDIS Price Guide.

LiveBig currently provide services face-to-face in the Sydney, Melbourne. Brisbane and Perth metropolitan areas and remotely through the RMReach telehealth platform Australia wide.

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