Supporting your support network

What is a support network?

A support network includes the family, extended relatives, friends, community groups and carers of people living with disability. Support networks are crucial in the ongoing care and development of individuals receiving specialist therapy supports.

Why are support networks important?

Supports networks provide the essential daily care and sustenance enabling people with disabilities to thrive between their scheduled therapy sessions.

At LiveBig, we understand the importance of support networks, and work to support them in every way we can. This involves working with the individual but also their family and other carers to establish a holistic approach to health and wellbeing that will give the best quality of life.

Involving the entire family or support network in care

Using a combination of assessment, education and targeted activities, a LiveBig allied health therapist is able to guide the person with disability, their parents, carers or even an entire classroom, through structured sessions aimed at building everyone’s capacity.

LiveBig involve entire families or others in the support network to increase quality health outcomes. Participants in a therapy session are able to watch, learn, play and get feedback to support ongoing practice and repetition of specific skills.

What does this look like?

This might look like playing a game that practices physical co-ordination, creating a safe space for expression or even shifting perspectives and thinking differently about challenging situations.

The role of the therapist is ultimately to empower a participant and their network to build skills that lead to sustainable outcomes and eventually make their services redundant.

Making learning fun

A speech therapist, for example, can introduce a role play to a classroom that practices use of visual clues in communication. While targeting a participant who needs to increase their use of eye contact and gesture, the therapist is able to build the capacity and skills of everyone in the classroom and support effective and meaningful exchanges of information between the participant, their peers and teachers using a system based on universal teaching and learning.

An occupational therapist working to build a participant’s bilateral co-ordination might introduce a throwing and catching game with a sibling or parent that feels more like fun than a gross motor exercise.

Families and caregivers share success

By maintaining the focus of an activity at the group level, rather than the target participant, learning and effort is shared and supported. Families and care givers become an integral part of the process of teaching and learning, as well as sharing the success as goals are achieved.

Celebrating the small wins

Positive reinforcement is possibly the most critical part of the therapy journey. Celebrating the small wins is particularly important in creating momentum towards the achievement of a specific therapy goal. Therapy sessions are often great opportunities for recognising and celebrating a person’s progress.

LiveBig therapists can provide insights and suggestions on how to do this based on a tailored reward program designed around individual goals and interests. They can provide support networks with a range of positive feedback strategies including praise, immediate reward and non-immediate reward.

Get started today.

Management and Operational Plan for Coronavirus (COVID-19) for People With Disability

More than 4.4 million people in Australia live with disability and are at substantial risk of adverse health outcomes if they become infected with Coronavirus (COVID-19). Many have a compromised immune system and multiple underlying health conditions but rely on close contact with carers and support workers to manage self-care and daily living. During the pandemic, there is also a higher risk of people with disability experiencing abuse (being mistreated), neglect (not getting the help they need) and exploitation (being taken advantage of).

New guidelines for healthcare and disability providers

To mitigate this risk, the Australian Government has developed a Coronavirus (COVID-19) Management and Operational Plan for People with Disability, which includes specific guidelines for healthcare and disability service providers in relation to clinical, public health and communication actions. These important additional safeguards support ongoing access to services, equipment and information in a way that minimises the risk of harm during the pandemic.

Changes for NDIS participants

For NDIS participants, service delivery methods and types of support available have changed, including:

  • Reduced face-to-face meetings
  • Options to extend plans for 24 months
  • More flexible budget arrangements, with choices to move money from capacity building to core supports
  • Extra help with daily living, such as support with grocery shopping

Need help or more information?

A specialised team of NDIS planners is available to support anyone interested in accessing services under the new arrangement. To speak with a planner, call 1800 800 110 or email [email protected].

The Management and Operational Plan for People with Disability will be updated as new evidence emerges, so check back regularly.

Services Now Available Through RMReach Telehealth Platform

What is the RMReach telehealth platform?

The RMReach telehealth platform is a user-friendly, digital application which allows LiveBig qualified consultants to provide remote assessments, therapy and training services across Australia. Our goal is to ensure that vital therapy services continue – helping you, your family member or your client to achieve goals at a time and location that suits you.

The RMReach telehealth platform enables suitable service delivery, webinars, training, video demonstrations and virtual meetings through an easy-to-use online video conferencing and meeting application, Lifesize.

In the current environment where people are limiting face-to-face contact or for people in remote locations, the RMReach telehealth platform is an ideal digital, value-for-money alternative. Efficient and effective communication between therapists, people with disability and their support network has never been easier.

The RMReach telehealth platform can help you with:

  • Structured language and speech support
  • Reading and writing
  • Sensory integration
  • Individual capacity building
  • Social and conversation skills
  • Mealtime review assessments
  • Training and coaching for careers and support staff
  • Functional Assessments
  • Housing Specialist Disability Accommodation (SDA) and Supported Independent Living (SIL) Assessments
  • Assistive Technology
  • Home Modifications advice

Does it work?

Our telehealth consultations have been a real hit. We continue to receive positive feedback from participants, parents and carers, who tell us the continuation of therapy through these difficult times is particularly helpful for maintaining skills and supporting resilience.

Is it suitable for me?

We recognise that telehealth isn’t always a suitable replacement for hands-on treatment and may not be appropriate for everyone. However, it’s essential to continue with therapy wherever possible. That’s why we work with each client to understand their telehealth preferences, review confidentiality issues and confirm accessibility to make sure the service is suitable.

Telehealth is an effective means of continuing therapy services and is recommended by the following highly recognised industry organisations:

  • National Disability Insurance Agency
  • Allied Health Professionals Australia
  • Occupational Therapy Australia
  • Australian Psychological Society
  • Dieticians Association of Australia
  • Speech Pathology Australia

How do I access the RMReach telehealth platform?

When booking appointments, your consultant will give you access to the RMReach telehealth platform via Lifesize and provide you with the necessary support to get connected. All you need is an internet connection and a phone, tablet or PC. The environment for your consultation should be set up similarly to the room you would normally use to meet your therapist. For longer-term therapy programs, LiveBig will assist with device access where possible.

What are the benefits?

  • Easy to use, feature-rich online application accessible from multiple devices (phone, tablet and PC)
  • Secure, real-time screen and content sharing
  • Reduced travel costs
  • Broad coverage for regional and remote areas
  • Greater accessibility and convenience for clients
  • Increased service frequency
  • More efficient service delivery time frames (leading to reduced duration of sessions)

Welcome to the New LiveBig Website

Understanding the NDIS can be confusing. The people behind LiveBig have a tonne of information about the NDIS and how to simplify the process of accessing therapy services and supports for people with disability. So, we wanted to combine this knowledge into one resource and share it with you.

We created this website for people with disability seeking information on therapy services for themselves, people seeking information and support on behalf of their loved ones, and NDIS local area coordinators / support coordinators and other referrers seeking support for their clients.

At LiveBig, we provide allied health services including physiotherapy, exercise physiology, occupational therapy, speech pathology and psychology. Through this website, we will always be transparent as to whether we can provide NDIS therapy services in your area. We currently provide services face-to-face in the Sydney and Melbourne metropolitan areas and remotely through the RMReach telehealth platform Australia wide. We will provide in-person services nationally post-Coronavirus from mid-to-late 2020. You can find out if we service your area by accessing our service finder tool.

We will keep this website updated regularly, so make sure you check back every now and again. So that you don’t miss any important information, you can subscribe to updates through our Big Life newsletter. Here we will post about any NDIS related changes, helpful advice and positive news stories. We also wanted to tell you a little bit about LiveBig, why it was established and our people.

We hope this website helps you to make sense of the NDIS and piece everything together.

If you have any questions about the NDIS process, the services we offer, or anything else, you can submit an enquiry or contact us.

What is an NDIS support coordinator?

What is a support coordinator?

A support coordinator is a professional who connects people on NDIS plans with supports and community services. This role is helpful to aid in a person’s management of disability, illness or injury and is available to NDIS participants with a plan.

Learn more about your NDIS plan.

Depending on your individual goals and NDIS plan objectives, you may receive funding for three levels of support in your plan. These include:

  • Support connection
    Building your ability to connect with both formal and informal supports so you can get the most out of your NDIS plan.
  • Support coordination
    Building your ability to understand and implement your NDIS plan. Your support coordinator will help you maintain relationships with your service providers, manage your service delivery and live more independently.
  • Specialist support coordination
    For people who need specialist support in their more complex situation. This higher level of support gives you a consistency in your service delivery and helps you manage any challenges with your NDIS plan.

What do support coordinators do?

Although the main function of a support coordinator is to help connect participants with supports, they also perform a number of other functions to assist people with disability, and their families, to navigate their NDIS plan.

Your support coordinator should:

  • Help you understand how to use your NDIS plan.
  • Teach you how to use the NDIS portal to monitor your funds.
  • Manage your NDIS services to get the best outcome from your plan.
  • Negotiate with service providers around their services for you and the cost.
  • Monitor the progress and outcomes of your health goals.
  • Help you prepare for your next NDIS review.
  • Work with your support network (family, friends and other service providers) to help you meet your health goals set out in your NDIS plan.

How do I get a support coordinator?

You will be allocated funding in your NDIS plan to pay for a support coordinator. During your first meeting with the NDIS, you can let them know that you want to proceed with a support coordinator and can change your mind at any time.

How do I find the right support coordinator for me?

Like in any aspect of life, the people we surround ourselves with make a big difference to our happiness and quality of life. Having the right support coordinator is crucial to help you get the best outcomes from your NDIS plan.

At LiveBig, we don’t offer support coordination ourselves because our focus is on providing specialised allied health services to our clients with disabilities.

If you’d like to choose your own support coordinator, organisations like Ability Options, Marli and Moe and Yooralla can help match you with the right person to support you.

A full list of NDIS service providers can be found on the NDIS website, including all registered organisation offering support coordination.

Can I still get a support coordinator if I’m self-managing my NDIS plan?

Yes, you can still have funding for a support coordinator no matter how you choose to manage your plan. Check your plan for details and contact the NDIS if you’re unsure.

Visit the NDIS website for further details.

Make an enquiry
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