What is Telehealth and why is LiveBig supporting it?

Telehealth is just another way to meet with your therapist using digital devices such as computers and mobile phones. Our consultants utilise telehealth to provide real-time and remote clinical assessments, intervention and/or consultation services though video conferencing.

You can find out more about LiveBig's approach to telehealth services here

Is telehealth as effective as face-to-face?

Yes, telehealth can be as equally effective as face-to-face services, given the person receiving the service is able to effectively participate in the session, they have access to a suitable device and internet and the type of assessment/intervention can be delivered remotely.

What if I’m not sure about suitability of telehealth for me/my family member or my client?

Our therapist will assess suitability for telehealth at the initial consultation and inform you if telehealth is possible for the assessment type and/or intervention required to meet desired goals. If you identify the barrier to telehealth is the availability of a suitable mobile device, LiveBig can provide one for the period of engagement. Please contact us here or give us a call at 1300 390 222 for more details.

Will telehealth cost more?

No, our fees and charges are the same, regardless of the method of engagement, and are inline with the NDIS Price guide. In fact, receiving services via telehealth does not require therapist travelling to our client’s home – meaning more hours left on the plan to spend on intervention and consultation with our therapist/s.

Is my information private?

Yes, at LiveBig, we use a secure platform called RMReach to provide telehealth. You can find out more about it here

Is there a waitlist for telehealth services?

Generally, we are able to accommodate our clients much sooner through telehealth services, this is because we are not bound by geography. To find out when we can commence services applicable to your needs give us a call on 1300 390 222 or email [email protected]

What our clients and therapists say about the benefits of telehealth

More relaxed settings for clients (and their families)

Telehealth enables you to receive therapy from the comfort of your own home. Video conferencing can relieve the stress of having to wait in a clinic or someone visit your home. This can make you feel more relaxed and comfortable so our therapist can focus on what is important – working towards your goals and improving therapy outcomes.

Reduced Travel Costs

With receiving services via telehealth you don’t have to pay for therapist’s travel, this means more therapy time and less spent on travel.

Reduced Wait Times and Appointment Flexibility

We can usually book telehealth appointment quicker then face to face appointments, resulting in less wait time and more flexibility for you. We can accommodate earlier and later appointments or scheduled lunchtime slots for adult clients who might benefit from midday appointments during work breaks.

Interactive online learning

You will experience interactive therapy where you can access different links and screens at your own pace. This makes telehealth appointments fun and engaging for everyone!

Improved access to services

Your location does not impact our services. As telehealth removes travel as a factor, your treatment can occur from any location. This makes our service more accessible to everyone.

Are you interested in our telehealth services for yourself, your family member/friend or your client?

We are here to help. Contact us today.

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