Absolutely. We offer flexible hybrid service delivery based on your preferences and needs. Some participants prefer face to face sessions for certain treatments while using telehealth for regular check-ins.

Whether you’re a new client or an existing client trying telehealth for the first time, we ensure you’re confident using the platform. Many participants with no prior experience find it simple after one practice call.

Yes. Telehealth has been shown to be clinically effective for many allied health treatments, including physiotherapy, psychology, occupational therapy, speech therapy and social work. Clients often experience improved convenience, faster access and better continuity of care.

Yes. Our therapists use engaging, interactive methods specifically designed for telehealth delivery to children. Using familiar items from home often makes sessions more relevant and effective than clinic-based therapy.

Yes. Telehealth is an approved method of service delivery for NDIS participants who self manage, are plan managed or agency managed. Your therapist can provide reports, reviews and ongoing therapy through telehealth as long as the service is clinically appropriate for your needs.

Find a quiet, well‑lit room. Position your device so your clinician can see you clearly. Have any relevant documents or equipment ready. Joining the session a few minutes early can help you check your sound and camera settings.

You need a device with a camera and microphone, such as a laptop or tablet (e.g., iPad...), a stable internet connection, and a private space. Most telehealth platforms work on common browsers and mobile devices, making it convenient for clients of all ages and abilities to access.

Telehealth is suitable for children, adults, older adults and people with disability. It is ideal for clients who live in regional and remote areas, prefer online appointments or need more flexible scheduling options.