Client Services Lead

Overview

• Opportunity to be based in Brisbane, Sydney, Melbourne or Perth
• Excellent training and development and part of a supportive team
• Knowledge and understanding of the NDIS/disability services

About This Role

Client Services Lead opportunity with flexible hours and remote working, acting as a central point of contact for referral & client enquiries

LiveBig is a specialist allied health provider. We support people with disability through therapy and assessments—at home, in the community, and via telehealth. We work across four states and nationally.
This is an exciting opportunity to join our supportive and passionate LiveBig team! 
 

• Full-time & Permanent role
• Flexible location across Brisbane, Sydney, Melbourne or Perth and a national remit within LiveBig
• Coordinate and continuously improve national NDIS referral pathways, ensuring efficient, compliant and client‑centred processes across allied health services
• Act as the central point of contact for referral and client enquiries, gathering and accurately documenting client information, therapy needs, goals and required consent/documentation
• Build and maintain strong relationships with key stakeholders, referral partners, clients and their families/carers to support access to and promotion of LiveBig services
• Support CRM, business development, marketing and brand initiatives, representing LiveBig at meetings and events, identifying service gaps and opportunities for improvement in line with quality and compliance standards

Why work for us?

• Genuine flexibility, work/life balance, hybrid working model
• We have a great team culture – Join a friendly, supportive, collaborative team of professionals
• Extra paid leave: 4 “You Days,” 1 “Paws Leave,” 1 Volunteer day, plus 2 study days every year
• Paid parental leave: up to 8 weeks for primary carers, 2 for secondary
• $1,000 PD allowance to support your growth
• EAP support for your mental and financial wellbeing
• Industry-leading onboarding, training & support from our leadership team

About you!

• Demonstrated experience in a customer or client services role within an NDIS‑focused or disability services organisation
• Strong working knowledge of allied health services, the disability and community sectors, and NDIS processes and compliance requirements
• Highly developed customer service orientation with experience in service agreements and NDIS invoicing requirements
• Strong communication, relationship‑building and stakeholder engagement skills, with the ability to balance client advocacy and organisational priorities
• Comfortable working in a fast‑paced, outcomes‑focused and team‑based environment
• Hold a current Australian driver’s licence and have access to your own vehicle
• Holds (or is eligible to obtain) a valid Working With Children Check and National Police Check

Apply now! For any queries email [email protected]

Apply Now

Job ID: 871368