At LiveBig, we recognise that continuity in healthcare is crucial for our clients. However, there are times when changes in your clinician’s availability are necessary. Understanding why these changes happen and what steps are taken to ensure a smooth transition can help alleviate your concerns.

Reasons for clinician changes

Changes to your clinician can occur for various reasons, each aimed at maintaining the highest standard of care:

  • Extended leave: Your clinician may take an extended leave for personal reasons, such as maternity or paternity leave.
  • Family commitments: Increases in family responsibilities can lead to a clinician needing to step back from their role.
  • Relocation: If a clinician moves out of your area, they will no longer be able to provide services to you.
  • Clinical matching: Sometimes, another clinician may be a better fit to help you achieve your specific health goals.
  • Reduced travel costs: A new clinician closer to your location might be assigned to you to reduce travel expenses.
  • Career development: Clinicians may change roles to gain experience in different specialties.
What happens when your clinician changes?

LiveBig is committed to minimising disruptions and ensuring that you continue to receive quality care:

  • Minimising changes: We endeavour to limit clinician changes to avoid disrupting the therapeutic relationship.
  • Comprehensive handover: A thorough handover process ensures that the new clinician fully understands your history and needs.
  • Timely communication: We inform you about clinician changes as soon as possible.
  • Interim solutions: If a replacement clinician isn’t immediately available, we will explore alternatives like teletherapy or support from an Allied Health Assistant.
  • Support contact: You will be provided with a point of contact for any questions or concerns during the transition.
Timeline for getting a new clinician

Finding the right clinician is a priority; sometimes, this can take time. LiveBig is dedicated to ensuring that any new clinician meets our high standards and aligns with our values, which may affect how quickly we can introduce them to you. While it can be challenging to predict an exact timeframe, we are committed to resuming your care as quickly and seamlessly as possible.

Need more information?

At LiveBig, your care and satisfaction are paramount. While clinician changes can be unsettling, they are sometimes necessary for personal, professional, or logistical reasons. We are dedicated to handling these transitions smoothly and efficiently, ensuring that your care remains consistent and effective. If you have any concerns during this transition period, don’t hesitate to contact your designated contact person for assistance on 1300 390 222 or email [email protected]