Recently, we interviewed our newest LiveBig team member, senior physiotherapist Kuoen, who joined us this September.
Can you outline your experience and background in physiotherapy?
I have been practicing physiotherapy for over six years with a demonstrated history of working within the private sector, aged care sector, public health, corporate health and wellness, onsite injury prevention and occupational rehabilitation (including CTP and Workcover).
My interests within musculoskeletal physiotherapy have provided me with unique opportunities with national and multi-national clientele including Westpac, Toll Logistics, Australia Post, StarTrack, Spirit of Tasmania and Patricks Logistics.
I am excited to be a part of a growing company such as LiveBig, and I am looking forward to how I can make a positive impact on those involved within the NDIS.
What do you specialise in, and what is your approach to treatment?
My speciality lies within musculoskeletal physiotherapy which covers a very broad range of injuries and conditions. I have enjoyed the challenges that have come with corporate and onsite physiotherapy, and I am looking forward to the unique approach required with clients within the NDIS.
My treatment approach involves learning the unique needs and requirements of my clients, educating them about their condition and the treatment solutions available to them to manage their condition, and start their journey in regaining control and independence over their lives.
What inspired you to pursue a career in physiotherapy?
I chose to pursue a career in physiotherapy when my mum did not have access to the best information and treatment plan to manage her health conditions. I was deeply disappointed to learn these practices occur (then and even now), and I wanted to help make sure it does not happen to anyone else I care about.
What, in your opinion, are the most important qualities for a physiotherapist?
I believe communication, empathy, and building a trusting relationship with clients are important qualities within physiotherapy. I see my role as the physiotherapist to connect with my client, understand who they are and what makes them unique, and how I can help them make changes to their daily routine to improve their health and wellbeing and continue to live the life they enjoy.
How would you define a successful physiotherapist?
I believe a successful physiotherapist is one that adds value to your life and helps you continue to do what you love doing – whether it is learning about your injury and how to manage it, providing treatments or developing exercise programs to return to sports, or being a readily available point of contact for your clients when they need your advice for whatever obstacles and challenges life throws their way.
Has Coronavirus (COVID-19) changed the way you deliver your services, and what challenges have arisen?
COVID-19 has made the delivery of face-to-face physiotherapy consultations difficult as most of our physical assessments and treatments involve physical contact with our clients. As a result, I have been forced to be more vigilant in safe hygiene practices for myself and my clients and making modifications to the way I deliver manual treatment (e.g. shorter treatment times, telehealth assessments or program reviews).
Have you noticed any positives in your patients in the transition to telehealth during Coronavirus?
Since the introduction of telehealth services due to the COVID-19 pandemic, I have noticed that my clients are more accountable for their rehabilitation journey and are more proactive in their approach to recovery. Isolation has helped them to build more confidence to exercise at home during isolation and maintain their independence and wellbeing throughout this pandemic.
Would you like to learn more about LiveBig physiotherapy services? Contact us online or phone 1300 390 222.