Irene, a Behaviour Support Clinician, faced a challenge with a 35-year-old male participant with a criminal record and history of violence. His reluctance to engage, especially with female clinicians, and tendency to avoid appointments made the situation difficult.

The participant had previously encountered authoritarian providers, making him resistant to Irene initially.

Irene focused on empathy and non-judgemental support, prioritising listening and ensuring the participant felt heard. They agreed to meet fortnightly, which helped build trust.

Over time, Irene’s approach led to positive changes. The participant, who had a dangerous habit of smoking in bed, began using an ashtray and leaving cigarettes in the dining room, reducing fire risk.

He also became more compliant with medication and engaged more in therapy.

The participant, who used to abscond for days, started communicating regularly with support staff and agreed to spend no more than 24 hours away from home.

Violent behaviour ceased, and he expressed a desire to return to the workforce, indicating a positive shift in his outlook.

This story of resistance to resilience highlights the importance of Positive Behaviour Support and building trust with participants.

Irene’s success demonstrates that empathy, patience, and consistent support can lead to meaningful changes in a participant’s life.

If you’d like to speak with one of LiveBig’s experienced Positive Behaviour Support clinicians or find out more about our services, contact LiveBig here.