How does LiveBig work with support coordinators?
We have a good understanding of how critical the role of support coordinators is to NDIS participants based on our combined years of experience in the disability sector. LiveBig is committed to respond to enquiries, concerns, requests, and referrals for services most relevant to their participants. As a high quality service provider, LiveBig also understands that a participants’ wellbeing is the number one priority for everyone involved.
LiveBig works with Support Coordinators often functioning as an added support system, proactively providing Support Coordinators with updates of our service offerings, our capacity, wait times and transparency of our capacity to deliver types of supports.
Starting With LiveBig Is Easy
Starting your journey with LiveBig is quick and easy. The diagram below shows you what happens after an initial discussion with a member of our Team.
Tell Us Your Needs
You express your needs and we will draft a service agreement for you outlining our proposed services to meet your needs.
Sign Your Service Agreement
We will explain the Service Agreement to you. Once you’re happy with the agreement, sign and send it back.
Find The Right Match
We will allocate you a clinician who meets your preferences and needs.
Schedule Your First Appointment
Your clinician will contact you to arrange your initial appointment.
Begin Your Therapy Plan
After your initial appointment, we will work with you to develop a therapy plan to start your journey toward your goals.
Service Delivery
We will provide services that meet your needs (e.g. reports, assistive technology, home modifications, intervention programs).
Review Progress
We will review progress regularly and seek your input on changes to the therapy plan. When your plan is due for review, we will provide you with a report.
Service Renewal
When your new plan is ready, we’ll develop a new service agreement.
What Can I Expect When I Start with LiveBig
Enquiry Stage
At this stage, Maria will speak to Support Coordinators about LiveBig’s service capacity, service coverage and any preference a Support Coordinators’ participants would have before sending a full referral. Once we identify that we have service capacity in a participants’ location and preferences can potentially be considered, Support Coordinators will be able to send through a full referral.
Referral Received Stage
On reception of the full referral, LiveBig will start to match suitable clinicians to support the participant. This matching is based on a list of criteria including location, suitable experience and other factors that consider a clinician’s area of specialty.
Contracting Active Stage
Our CSC (Corporate Service Coordinator) will issue a Service Agreement and Consent Form to authorised signatories to review and sign. We furnish a copy of the Service Agreement and Consent form to Support Coordinators so they can also review and keep them in the loop to be sure that these documents are signed and returned on a timely manner. Once we receive the signed documents (Service Agreements and Consent Form), the CSC Team will provide an update to the participant/family and Support Coordinators about the next steps.
Allocation Stage
Once the clinician is assigned, the CSC team will update the participant/family/Support Coordinators accordingly via email and the initial appointment organised by the assigned clinician.
“Appreciate and thankful for your support as always.”
“Thank you for your prompt response to my enquiry and referral.”
– Quotes from Support Coordinators
What Is The LiveBig Difference?
The difference with our dedicated team is their ability to support complex clients and their ability to deliver different types of supports to meet a participants’ NDIS goals. Our clinical team prioritises our participants welfare first more than anything else and they often work together cross-disciplines to ensure we provide quality service that works best for the client. LiveBig’s clinical team works alongside our participants, their families, and Support Coordinators to ensure we are aligned with them, providing the right therapy services and ensuring that we provide up-to-date reports for their plan reviews and ultimately provide the support they deserve.
To start your journey with LiveBig, contact us here on our website or give us a call at 1300 390 222 – we would love to speak with you.
