Using your NDIS funds for LiveBig therapy and assessment services

Choosing the right LiveBig therapist

LiveBig have a range of specialist allied health professionals including occupational therapists, speech pathologists, exercise physiologists, physiotherapists and psychologists.

Our values shape our ethos and our staff have a shared drive to deliver responsive, high-quality professional services we can all be proud of. We get to know you to find out which of our therapists would best suit your needs, your personality, your location and your environment.

Paying for therapy and assessment services

There are two ways for you to pay LiveBig for your therapy and assessment services using your NDIS funds. You can either use myplace portal to make a payment request and pay for your services once the money comes into your nominated bank account, or pay for your services upfront and then make a payment request to get the money back.

Do you have questions? You can download a helpful guide from the NDIS website.

At LiveBig, you pay the NDIS price guide for all our therapy and assessment services. Every therapy service and assessment has a different cost. We like to be transparent, so have a look at the price guide or ask us at your service agreement meeting to confirm what you’ll be charged.

Managing your NDIS budget

There are three different ways you can manage your NDIS plan:

  • Self-managed: The NDIA provides you with funding so you can access the supports that will best help you achieve your goals. 
  • Plan-managed: The NDIA will provide funding in your plan to pay for a Plan Manager. This Plan Manager will pay your providers on your behalf, help you keep track of funds and take care of financial reporting for you.
  • NDIA-managed funding: The NDIA pays your providers on your behalf.

Working with your LiveBig therapist

Your LiveBig therapist will work with you, and the important people in your life, to create a personalised therapy plan to reach your goals. We’re available outside of standard office hours to fit in with you.

Of course, we’ll keep in touch to check everything is going well. The NDIS can be confusing and we want to make it easier for you. You’ll get a monthly statement from us so you can clearly see how much money you’ve spent on what services, and how much NDIS funding you have left.

Our specialised allied health professionals focus on getting things right for each person and their family. Whether you have simple, moderate or very complex needs, we want to help you LiveBig.

The benefits of occupational therapy

What is occupational therapy?

Occupational therapy is a person-centered health profession involving the assessment, understanding and management of a person’s health limitations so they can enjoy a meaningful life. The term “occupation” in occupational therapy refers to the everyday activities that people do to occupy their time and bring structure to their day.

What do occupational therapists do?

Occupational therapists are health professionals who use a whole person approach when working with people, helping them complete daily activities with a sense of accomplishment and purpose. These include a range of self-care, work and leisure activities.

Occupational therapists recognize the importance of networks and offer a holistic approach to therapy services. LiveBig occupational therapists work with their clients’ families and carers to coordinate and establish a beneficial health plan.

To do this, occupational therapists provide assessments, planning and intervention to their clients. After conducting an initial needs assessment, they recommend devices to assist their clients in undertaking activities in the easiest way possible and then provide help using these devices. Occupational therapists also provide ongoing assessments of people’s abilities to perform everyday tasks and adjust their services accordingly.

Occupational therapists provide a range of therapy and assessment services to individuals with disability including:

  • Occupational therapists conduct both initial and ongoing assessments to determine a person’s abilities as well as ongoing therapy and intervention needs.
  • At home, school, work or in the community, occupational therapists help adapt environments to make activities in these setting easier for their clients. These modifications also include devices used to assist in navigating everyday spaces.
  • Skill development. Occupational therapists assist people in developing skills in self-care, home management, integration and reintegration into work or school settings.
  • Therapy treatment. Treatment around physical disabilities, cognitive processing, caring for wounds and manual therapy techniques can be performed by an occupational therapist.
  • Education and support. Occupational therapists offer education and support to individuals, family members and carers around the therapy and assessment services they offer. This contributes to the holistic view of occupational therapy as a discipline and contributes to the sustainability of the treatment.

Did you know?

Our Founder and CEO Marcella Romero was a Clinical Occupational Therapist before starting her first company over 20 years ago.

Why do people get occupational therapy services?

There are a variety of reasons why a person may seek out occupational therapy and assessment services. These can include help if a person has a disability or adjusting to life after sustaining an injury or illness.

Areas where occupational therapists can provide support include:

  • Help with daily activities like grooming, dressing, eating and driving, or more complex activities like household maintenance, childcare, shopping and managing finances.
  • Assistance setting up functioning work and education settings.
  • Support in setting up fun and practical leisure activities, hobbies and socializing.

Did you know?

Occupational therapy was first practiced in Western Australia in 1942, during the Second World War.

Where do occupational therapists work?

Occupational therapists can work in a variety of different settings including hospitals, community health centres, schools, at workplaces and in privately owned practices.

LiveBig occupational therapists are available to come to you at home, schools or in the community! The ability for our specialist allied health professionals to meet you in a variety of places means it’s easier and more comfortable for you to get the services you need, when you need them.

Is occupational therapy covered under the NDIS?

Yes. The NDIS funds a variety of therapy and allied health services for people living with disability, including occupational therapy.

Learn more on the NDIS website.

How does LiveBig provide occupational therapy services?

LiveBig provides occupational therapy and assessment services through the NDIS and privately if required. Click here to learn more about our process.

At LiveBig we’re about transparency and responsiveness. We work with you to achieve your individual goals within your NDIS plan, whether that’s through occupational therapy or any of our other therapy and assessment services.

The benefits of physiotherapy

What is physiotherapy?

Physiotherapy addresses problems in the body with pain and/or movement. Physiotherapy is a science-based profession that uses evidence and clinical reasoning to optimise a person’s overall health and wellbeing. Physiotherapy uses a range of physical techniques to improve the body’s movement and quality-of-movement. The goal is to impact on a client’s quality of life.

LiveBig offers a range of flexible, NDIS funded physiotherapy support tailored to individual client needs and preferences.

What is a physiotherapist?

Physiotherapists help people of all ages affected by disability, illness or injury. This is achieved through a comprehensive assessment of an individual client; reaching a diagnosis which will then guide intervention. This can include using multiple tools such as mobilisation, exercises, bracing/taping and/or advice.

Physiotherapists not only consider the physical movement exercises their clients undertake, but the whole person at every stage of diagnosis and treatment. At the core of the ‘whole person’ approach is the patient’s involvement in their own care. The client gains the most benefits from physiotherapy through awareness, empowerment and participation in their treatment.

Is physiotherapy covered under the NDIS?

Yes. The NDIS funds a variety of therapy and allied health services for people living with disability, including physiotherapy.

Learn more on the NDIS website.

What does a physiotherapist do?

A physiotherapist provides education, advice and treatment for physical injuries and rehabilitation. Physiotherapists take into consideration everything about their client’s life, including lifestyle factors, to get the best possible outcomes in recovery.

A physiotherapist will mobilise joints, stretch muscles, release trigger points and provide clients with a self-management program.

What does physiotherapy help with?

A physiotherapist can help reduce the chance of future injury and treat ailments such as:

  • Sprains, strains, various injuries and recovery from broken bones
  • Post-surgery rehabilitation
  • Arthritis
  • Neck and headache.
  • Spinal pain.
  • Upper-limb (Shoulder, elbow, wrist & hand) conditions.
  • Lower-limb (Hip, knee, ankle & foot) conditions.
  • Developmental delays in children
  • Neurological conditions such as stroke and Parkinson’s disease.

Why do people get physiotherapy?

Physiotherapy can benefit people of any age who suffer from a variety of disabilities or injuries. From neurological disorders to sports injuries and car accidents, physiotherapy empowers people to strengthen their body and achieve their personal health goals through movement.

Clients with disability

At LiveBig, we have physiotherapists that work with people with a range of disabilities, including neurological disorders like stroke, Parkinson’s disease, cerebral palsy and multiple sclerosis. These clients greatly benefit from physiotherapy treatment.

Physiotherapy interventions for neurological disorders focus on muscle control, regaining strength and defining fine and gross motor skills to improve daily functions. Physiotherapists generally visit and treat people with chronic health conditions in their homes.

Physiotherapy is particularly essential for children with cerebral palsy. Physiotherapy helps to improve postural control and teach children how to use assistive devices to maximise their functional independence. At LiveBig, an important part of our work is working with the family to reinforce our physiotherapists’ work with their child.

Injured clients

Orthopaedic clients, including people with sports injuries or those involved in car accidents, are the most common types of patients physiotherapists treat.

Normally in a clinical practice, physiotherapy treatment may involve therapeutic exercises to improve strength and endurance and enhance the client’s range of motion. Physiotherapists will likely treat these clients by mobilising joints, applying arrange of soft-tissue techniques and stretching any trigger points caused by the injury. The physiotherapist will also give the client exercises to do at home between treatments. Over time, this process should reduce stiffness and relieve pain for the client.

Working with your NDIS plan

LiveBig work with you to achieve your individual goals within your NDIS plan. We’re about transparency and responsiveness. When you contact us, we will let you know when we can be there for you.

Self-care over the holidays

Respect your limits

While it’s tempting to want to do all of the things all of the time, take breaks from seeing lots of people and listen to your body. If you’ve had a big day, simple tasks can make you more tired the next day. By listening to your body and knowing your limits, you’ll enjoy your time more in the special holiday moments.

Take your medication

Especially with lots of exciting things going on in the holidays, it can be easy to forget to take your medication if this is something you do. But taking your meds means keeping your health on track which will lead to your sustained happiness. Please remember to take time out to do this each day! You’ll thank yourself for always remembering to do it.

Think about what you’re putting in your body

The holidays are a great time to indulge. But sometimes the foods we eat, or the quantity, can react with our bodies in unsuspecting ways. Plan to enjoy special foods while also balancing healthy eating. It’s awful feeling sick and not being able to enjoy yourself.

Charge your wheelchair

If you use an electric wheelchair, you know there’s nothing worse than running low or running out of power. When times get busy or you have other things on your mind, it’s an easy thing to forget. Making sure your chair is charged is one less thing to worry about when you’re trying to enjoy your time over the break. Try charging it overnight so you wake up with full power for the next day.

Move your body

After sitting all day at a family gathering, your joints and tendons can become very tight. Getting your body moving after being still will help with blood circulation and make you feel more relaxed. You can even ask a family member or carer for a massage to get your blood flowing to your limbs. Alternating long periods of being stationary with some movement can not only help with your physical health, but make you feel calmer and more relaxed mentally too!

Get organised

Do you ever look around your house and think “I’ve got to tidy that up” or “I must organise that shelf”? The holidays are a great time to do it! It might be your clothes, your make-up, your books or your medications. Make that change you’ve been wanting to do to put your mind at ease and make your life easier going into a new year.

Take a break from advocacy

Being part of the disability community and advocating can be exhausting. Take a break during the holidays to recharge. Let the people around you advocate for you while you enjoy talking about other things for a while. They might even explain things in a different way to other people that you’d like to adopt going into 2020.

5 things you need to know about Autism

Autism (or Autism Spectrum Disorder – ASD), is a lifelong developmental disability that can cause significant social, communication and behavioural challenges for children and adults. People on the spectrum often communicate differently, although there may be nothing about the way they look that sets them apart. They may struggle with social interactions and have repetitive or rigid patterns of behaviour or interests. It’s important to remember that there is not just one type of Autism, but many.

Every person with ASD is an individual

There’s a saying that if you know one person with Autism, you know one person with Autism (credited to Dr Stephen Shore). “The learning, thinking, and problem-solving abilities of people with ASD can range from gifted to severely challenged. Some people with ASD need a lot of help in their daily lives; others need less,” says the American Centers for Disease Control and Prevention (CDC). Some people with ASD also live independently and lead normal lives, including at work. The charity Autism Speaks says that “because Autism is a spectrum disorder, each person has a distinct set of strengths and challenges.”

People with ASD may prefer written or clear instructions and may struggle with change

A written list is a useful aid for some people with ASD, while others might prefer short, clear instructions, or breaking down tasks into smaller components. Regular timetables or structure may help everyone, not just people on the spectrum.

When a routine or work process changes, people with ASD may need extra help. It’s beneficial to have a workplace mentor they can go to for support or questions. This might include ‘unwritten’ rules that others take for granted, or how to take part in office chitchat or workplace banter.

Communication may be a challenge

People with ASD often struggle with small talk or social etiquette. They may not realise if they’re talking too long or in too much detail about their special interest. Many people with ASD want to make friends and be liked by co-workers, but they may find it hard, especially if they have trouble reading social cues, facial expressions, body language or knowing when to speak or listen.

The website has some useful tips for people communications with someone on the spectrum, such as:

  • using their name to get attention, making sure they’re listening
  • speaking less or repeating keywords, keeping questions short or offering choices (like ‘which option do you prefer?’)
  • being aware of excess sensory input that may be distracting
  • avoiding irony, sarcasm, figurative language, rhetorical questions or exaggeration.

If you’re an employer, you could hold an Autism Awareness training session to help other staff understand so everyone gets along.

You can help an ASD colleague or staff by…

  • Learning about Autism and the differences that may show up at work – things like communication styles, difficulties with loud or distracting noises or lights, or using a stress ball to manage anxiety
  • Getting to know them and welcoming them to the business (fostering a supportive workplace)
  • Orienting them in the organisation (through an induction) and training them on their specific duties (explaining every procedure)
  • Letting them know where to go for support
  • Giving clear directions and feedback, including the topics of time management and organisation skills.

The Autism employer guide suggests asking two vital questions, ‘what is your greatest strength?’, and ‘what tends to make you stressed or nervous?’. The guide also offers advice about helping people on the spectrum deal with change – let them know ahead of time and gradually incorporate small schedule modifications to prepare for larger shifts.

People on the spectrum make great employees

Research shows that there are business benefits to hiring neuro-diverse staff. This is sometimes described as diversity in thinking and innovation, and in thinking styles and abilities. “People on the spectrum often demonstrate trustworthiness, strong memories, reliability, adherence to rules and attention to detail. They are often good at coding – a skill in high demand,” says Training Industry website.

People with ASD may also have an intellectual learning disability too. Although almost half (44%) of children with ASD have an average or above average (savant) intellectual ability, most people with ASD range from having a profound intellectual disability to having learning difficulties or developmental delay. About a third have a very low IQ. 

People with ASD also have high under or unemployment. In Australia, people on the spectrum – about one in 100 adults – have an unemployment rate of 31.6%, which is three times higher than others with disability and almost six times higher than people without disability.

“This is at least partially because many adults with ASD don’t make it through the interview process or may not even apply for a job because they think they won’t get hired,” says the Training Industry website. See what diversity brings to a workplace.

LiveBig has a strong focus on empowering people and providing them with their required specialist therapy and assessment services. If you’d like to hear more about the work we’re doing, give us a call or contact us via our contact form.

Need help?

Contact us on 1300 390 222 to find out how we can help you increase your diversity, or have a look at these resources below:

What is ECEI and how is it different from the NDIS?

What is ECEI?

The Early Childhood Early Intervention (ECEI) approach is designed to help children develop skills and achieve their best possible outcomes throughout their lifetime. ECEI services are available to all children 0 to 6 years with developmental delays or disabilities. It is part of the NDIS, but children don’t need a diagnosis from a doctor to access services. However, if a child is diagnosed with an ongoing disability, they can access NDIS funding at any time.

The ECEI approach is used to help children avoid needing long-term support for the remainder of their lives. It is designed to be accessed in a child’s early stages of development.

How does ECEI work?

ECEI supports children in their early stages of development. Children who still require support can transition onto an NDIS plan at 7 years of age. Learn more about the ECEI step-by-step process on the NDIS website.

Early Childhood Early Intervention Diagram NDIS.

How do I access ECEI services?

The NDIS has engaged Early Childhood Partners around Australia to deliver the ECEI approach. These Early Childhood Partners will be the first point of contact for families. They discuss the most appropriate supports to benefit the child and provide information and referrals to other support services.

Find Early Childhood Partners here.

What types of supports are funded by ECEI?

An Early Childhood Partner will connect you with the most appropriate supports for your child in your area, such as a local community health centre, educational settings and playgroups.

Does LiveBig provide ECEI services?

No, LiveBig are not Early Childhood Partners. We provide specialist therapy and assessment services to people on NDIS plans from 7 to 65 years of age.

What is the NDIS?

The National Disability Insurance Scheme (NDIS) provides Australians under 65, who have significant and permanent disability, with funding for support services.

The National Disability Insurance Scheme (NDIS) is the new way the Australian Government now supports people living with disabilities. The scheme is based on an individualised and lifelong support system and is delivered through individually funded plans.

The NDIS provides funding for all eligible people with a diagnosed disability to access support services. These supports may include links to existing services within the participant’s community and necessary funded supports.

How does the NDIS work?

The NDIS works by giving individuals with diagnosed disabilities funding to access their required support and therapy services.

What types of supports are funded through the NDIS?

The NDIS may fund the following supports for participants, including:

  • daily personal activities
  • transport to enable participation in community, social, economic and daily life activities
  • workplace help to allow a participant to successfully get or keep employment in the open or supported labour market
  • therapeutic supports including behaviour support
  • help with household tasks to allow the participant to maintain their home environment
  • help to a participant by skilled personnel in aids or equipment assessment, set up and training
  • home modification design and construction
  • mobility equipment
  • vehicle modifications

How do I access NDIS funding and services?

Once you’ve checked your eligibility and have a diagnosed disability from a general practitioner (GP), you will received funding to access support services, known as an NDIS plan.

Based on your diagnosis, you will receive an allocated amount of money in your NDIS plan to access the support and therapy services that you need.

Does LiveBig provide NDIS services?

Yes, LiveBig provides specialist therapy and assessment services for people with mild to severe disabilities with NDIS plans.

What are the differences and similarities between ECEI and NDIS?


  • The ECEI approach is for children 0-6 years old, unless they are diagnosed with an ongoing disability. The NDIS is for people 7-65 years old.
  • Children don’t need a diagnosis certificate from a doctor to access ECEI services. People will need to have a diagnosed disability to access NDIS services.


  • Both exist to help people with mild, moderate and severe disabilities.
  • Both are funded by the Australia Federal Government.

How do ECEI and NDIS work together?

While the ECEI approach is designed to assist children with developmental delays or disabilities at the beginning of their life, some children will require continued support.

At 7 years old, a child who has been receiving ECEI support is eligible for an NDIS plan if they receive confirmation from a GP that they have a diagnosed, ongoing disability. The ECEI approach can be seen as a precursor to the NDIS for those who require further support, and a preventative measure for those who have mild to moderate early-identified developmental delays and disabilities.

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