The National Disability Insurance Scheme (NDIS) provides support for people with disability in Australia. This support can be in the form of funding for various services, including support services, therapy services, and equipment.

A provider that offers NDIS-funded services and has been approved by the National Disability Insurance Agency (NDIA) is known as an NDIS-registered service provider. Although the NDIA encourages service providers to register with the NDIS, not all providers do so.
To become a registered provider, certain criteria must be met, such as the NDIS Price Guide, and providers must comply with specific regulations, rules, and agreements when delivering services. The process of registering with the NDIS can be time-consuming and expensive, leading some businesses to opt for not registering.

The benefits of using a registered NDIS provider are numerous and include quality assurance, reporting and accountability.

Quality assurance

One of the key benefits of using a registered NDIS provider is quality assurance. The NDIS Quality and Safeguards Commission is responsible for monitoring and improving the quality of NDIS services. By using a registered NDIS provider, individuals can be sure that they are receiving services that meet the required quality standards. The quality assurance process ensures that providers have the necessary skills, knowledge, and experience to deliver high-quality services.


All NDIS providers registered under the NDIS Commission are required to have an incident management system in place to both document and handle incidents. Incidents that necessitate documentation and management under this system include those where a person with a disability suffers harm or the potential for harm while receiving support or services. The incident management system must contain protocols for identifying, evaluating, documenting, addressing, resolving, and reporting incidents. Specific incidents, such as the death, severe injury, mistreatment, or neglect of a person with a disability, as well as the unauthorized use of restrictive measures, must be reported to the NDIS Commission as reportable incidents.


Finally, using a registered NDIS provider provides accountability. Registered NDIS providers are subject to regular audits and assessments, which helps to ensure that they are delivering high-quality services in line with NDIS requirements and within the price caps set by the NDIA. This helps to provide peace of mind for individuals and their families, as they can be sure that the support they receive is being delivered in a safe, effective, and ethical manner.

Using a registered NDIS provider, such as LiveBig, is the best way for individuals with disability to access the support they need. By using a registered provider, individuals can be sure that they are receiving quality services, that are flexible and tailored to their needs, and that are subject to regular checks and assessments to ensure that they are delivered in a safe and effective manner.