LiveBig FAQs

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Who is LiveBig?

LiveBig is a specialist allied health and assessment services provider for people with disability, including those on an NDIS plan. Our goal is to provide people with the highest quality specialist allied health services while simplifying the process of accessing them at home and in the community.

What services does LiveBig offer?

We provide person-centred specialised allied health services to people of all ages with disability across Australia. We work in partnership with our clients, their families and careers to achieve their therapy goals. Our specialties include:

  • psychology,
  • occupational therapy,
  • exercise physiology,
  • speech pathology, and
  • physiotherapy.

If you are preparing to meet with the NDIA Planner to get your first NDIS plan or plan review, we can provide assessments and documentation for you to take to this meeting as proof you need funding to support your therapy.

We can also provide tailored training for people supporting our clients in the implementation of their support plans, such as mealtime management plan and manual handling plan. We don’t just leave our client and their support network after their plan ends, we offer follow up consultations and support with the implementation of their support plan written by our consultants.

What is the NDIS?

National Disability Insurance Scheme (NDIS) is an Australian Government scheme that funds reasonable and necessary supports for people with disability. Find out more about the NDIS.

What NDIS categories are LiveBig registered for?

LiveBig is registered for the following NDIS categories:

  • Improved daily living skills
  • Improved health and wellbeing

I am not currently on an NDIS plan, am I eligible to become a participant?

To become part of the NDIS, you need to meet specific criteria. You must be under 65 years of age, be an Australian citizen or have a Permanent or Special Category Visa and have a permanent and significant disability.

I am new to the NDIS process and am not sure where to start, what do I do?

If you fit the criteria to become an NDIS participant, the next step is to call NDIS on 1800 800 110 and ask for an Access Request or visit an NDIS office or NDIS partner office near you. After applying, you will need to prepare for and attend an NDIS planning meeting. LiveBig can help with this by conducting assessments and providing supporting documentation. Fee structure can be provided upon request. After your meeting, a Local Area Coordinator (LAC) or NDIA planner will contact you to advise the next steps and confirm how long it will take for you to receive your approved plan.

Can I still use LiveBig’s services if I don’t have an NDIS plan?

Yes, we provide our services to people of all ages with disability, with or without an NDIS plan.

How do I know what I have been charged for LiveBig services?

If you have NDIA managed funding, you can view our charges through the myplace portal.  If you have plan managed funding, we can provide you with an invoice or your plan manager can provide you with a summary of charges. If you self-manage your funds, we will issue you with a weekly invoice for services we have delivered in the specified period. 

How can LiveBig help with a planning meeting?

If you are preparing for an NDIS planning meeting, you may need to get an assessment of your disability and provide evidence. We offer a range of assessments for psychology, occupational therapy, exercise physiology, speech pathology and physiotherapy. Please contact us for fee structure on these services.

When I have signed up for an assessment or service, how is this provided?

Assessments and services are performed at your home or in a community venue, whatever suits you best. Charge for travel time of up to 30 minutes is as per the NDIS Price Guide. If you require an appointment on a day that our therapist doesn’t travel to other clients, travel may incur an additional charge of up to 30 minutes for the return trip. If you have ongoing services with LiveBig, we ensure that we regularly check in and that you are happy with your service and achieving your goals.

How can I refer a client or family member to LiveBig?

To make a referral, please call 1300 390 222 or submit an enquiry online. A member of our team will contact you within 24 hours of receiving your enquiry (or the next business day). From there, we will send through a service agreement for approval and request consent. Once this is approved and you have provided appropriate consent, we match our new client with one of our allied health specialists and services commence.

What is your usual wait time?

If we provide services in your area, our wait time from initial enquiry to service provision is a minimum of four weeks, which is significantly shorter than many other NDIS service providers.

What geographical areas does LiveBig service?

We currently provide services face-to-face in the Sydney and Melbourne metropolitan areas and remotely through the RMReach telehealth platform Australia wide. We will provide in-person services nationally from mid-to-late 2020. To check if we service your area, 1300 390 222 or submit an enquiry online.

I’m not happy with my current NDIS provider, can I switch?

Yes. The great thing about being an NDIS participant is that you are in control and have the flexibility to change service providers at any time. Please check your current provider’s terms and conditions before getting in touch with us.

If you would like to find out more about how LiveBig can help you, please call 1300 390 222 or submit an enquiry online.

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